Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Specific Hardware solutions (Watchguard devices, Switched)
- To complete your return, we require a receipt or proof of purchase, and email confirmation your return was approved.
- Please do not send your purchase back to the manufacturer unless intructed via email.
Refunds
Once your return is received and inspected and approved, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rdgroup.co.za.
Sale or special condition items
- Only regular priced items may be refunded. Sale items cannot be refunded.
- Items offered under special conditions will not be refunded
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at sales@rdgroup.co.za and send your item to our physical address.
Shipping returns
To return your product, you should mail your product to our physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.